Privacy Policy

BACKGROUND:

We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits Our Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.

This Policy applies to Our use of any and all data collected by us in relation to your use of Our Website. Please read this Privacy Policy carefully and ensure that you understand it. [You will be required to read and accept this Privacy Policy when signing up for an Account]. If you do not accept and agree with this Privacy Policy, you must stop using Our Website immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account”

means an account required to access and/or use certain areas and features of Our Website;

“Cookie”

means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features of Our Website. Details of the Cookies used by Our Website are set out in section 12, below;

“Our Website”

means www.yourpilatesphysio.com;

“UK and EU Cookie Law”

means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;

“We/Us/Our”

means Leeds Physiotherapy and Pilates Practice Ltd trading as YourPilatesPhysio, a limited company registered in England under company number 08321362, whose registered address is 53 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8JA.

2. Information About Us

Our Website is owned and operated by Leeds Physiotherapy and Pilates Practice Ltd trading as YourPilatesPhysio, a limited company registered in England under company number 08321362, whose registered address is 53 Aberford Road, Oulton, Leeds, West Yorkshire, LS26 8JA.

3. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Website. It does not extend to any websites that are linked to from Our Website (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What Data Do We Collect?

Some data will be collected automatically by Our Website (for further details, please see section 12 on Our use of Cookies), other data will only be collected if you voluntarily submit it, for example, when signing up for an Account. Depending upon your use of Our Website, We may collect some or all of the following data:

4.1 name;

4.2 date of birth;

4.3 contact information such as email addresses and telephone numbers;

4.4 IP address (automatically collected);

4.5 web browser type and version (automatically collected);

4.6 operating system (automatically collected);

4.7 a list of URLs starting with a referring site, your activity on Our Website, and the site you exit to (automatically collected);

4.8 Debit/Credit card information (we never receive this information, it is passed directly from you to our payment provider - Stripe)

5. How Do We Use Your Data?

5.1 All personal data is stored securely in accordance with the principles of the GDPR regulations that came into effect 25.05.18

5.2 We use your data to provide the best possible products and services to you. This includes:

5.2.1 Providing and managing your Account;

5.2.2 Providing and managing your access to Our Website;

5.2.3 Personalising and tailoring your experience on Our Website;

5.2.4 Supplying Our products and services to you;

5.2.5 Personalising and tailoring Our products and services for you;

5.2.6 Responding to communications from you;

5.2.7 Supplying you with emails that you have subscribed to (you may unsubscribe or opt-out at any time;

5.2.8 Market research;

5.2.9 Analysing your use of Our Website [and gathering feedback] to enable Us to continually improve Our Website and your user experience;

5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our product and/or services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR European laws and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.

6. How and Where Do We Store Your Data?

6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. If you subscribe to use our services we will store a one-way hash of your email address which will remain on our database to be crossed check against using the free trial again should you choose to unsubscribe. Your email address will only be used for communication purposes if you have opted in to receive such emails.

6.2 Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein).

6.3 Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Website.

6.4 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7. Do We Share Your Data?

7.1 We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

7.2 We may compile statistics about the use of Our Website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.

7.3 In certain circumstances We may be legally required to share certain data held by Us, which may include your personal information, for example, where We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8. What Happens If Our Business Changes Hands?

8.1 We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9. How Can You Control Your Data?

9.1 When you submit information via Our Website, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and/or by managing your Account).

10. Your Right to Withhold Information

10.1 You may access certain areas of Our Website without providing any data at all. However, to use all features and functions available on Our Website you may be required to submit or allow for the collection of certain data.

10.2 You may restrict your internet browser’s use of Cookies. For more information, see section 12.

11. How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at lyndsay@yourpilatesphysio.com or using the contact details below in section 13.

12. What Cookies Do We Use and What For?

12.1 Our Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Website and to provide and improve Our products and services. For more details, please refer to section 5, above, and to section 12.2 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.

12.2 By using Our Website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. We use third party Cookies on Our Website. These Cookies are not integral to the functioning of Our Website.

12.3 All Cookies used by and on Our Website are used in accordance with current UK and EU Cookie Law.

12.4 Certain features of Our Website depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.7, but please be aware that Our Website may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

12.5 Our Website uses analytics services. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Website. This, in turn, enables Us to improve Our Website and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Website, it does enable Us to continually improve Our Website, making it a better and more useful experience for you.

12.6 The analytics service(s) used by Our Website use(s) Cookies to gather the required information. Certain of these Cookies may be placed immediately when you first visit Our Website and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them by following the steps set out below in section 12.7.

12.7 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

12.8 You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Website more quickly and efficiently including, but not limited to, login and personalisation settings.

12.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13. Contacting Us

If you have any questions or complaints regarding Our Website, please email Us at lyndsay@yourpilatesphysio.com or by using any of the methods provided on Our contact page.

14. Changes to Our Privacy Policy

We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Website following the alterations. We recommend that you check this page.